REFUND POLICY
At Open Cube, we strictly follow industrial norms for our refund policy. All refund claims are processed with vigilant parameters to make mutually agreeable decisions. In our refund policies, appropriate measures are taken to settle various claims.
Conditions for the refund
NON-DELIVERY
There are cases where you won’t be able to receive the delivery e-mail. They may end up in the spam or junk folder. You must check the spam or junk folder, and even if you don’t receive any, then contact us to resend the mail.
You can submit the written claim for non-delivery to our customer service department within 7 days from the date of order placing. If you do not contact us within the period, the product will be considered received and downloaded.
ERRORS
Our all products are thoroughly tested before delivery, but unexpected issues can occur at any time. If we fail to resolve the errors within 48 hours from the date of the complaint, the customers will be given a full refund, or a replacement of the product of the same value can be offered to the customer.
NOT THE SAME PRODUCT
If the product is not as same as it is described on the website, should be reported to our technical team within 30 days of the purchase. However, we need clear evidence in writing for that. False customer expectations will not be honored. We are eager to assist you every time you need us.